InstantService FAQ offers answers
to your customers' questions 24 hours a day. By providing
a self-service option on your site, customers can quickly
get the information they need while agents are busy handling
the inquiries that require human interaction via chat
or email.
Features
Shared Knowledge Base Easily create and
manage folders and responses in the shared Response
Library. It only takes one click to designate a
chat or email response as an FAQ item for your website.
Your self-help customer service option is kept up-to-date
with new information without any changes to the
website code.
Escalation to Chat If an FAQ search
doesn't answer a customer's question, he or she
can then chat. The agent receiving the chat is shown
the customer's FAQ search and results.
