Increase Sales with InstantService
Online shoppers prefer an online means of resolving their questions. Whether it's a simple inquiry about a product's color, or a question regarding licensing for 50 units of your most profitable product, if a potential customer can't find the answer on your website, they'll find it on another.

Dozens of companies are competing to offer the same products. Your business cannot afford to miss out on business because of poor service. Use InstantService to convert more customers, more efficiently, while maximizing customer satisfaction, loyalty and profit. InstantService's SalesSolution provides new opportunities to proactively engage leads, develop customer relationships, immediately answer questions and cross-sell/up-sell products.

"The direct ROI on online bookings we have seen immediately via InstantInvite is fantastic, but what sets this system apart is the exceptional customer service from all sides of the company, it's as good as I have experienced anywhere in the Internet industry,"

Bourne Leisure May 2005

SalesSolution Benefits:

• Improve Response Rates, Sales Conversions and Order Size
  Your marketing campaigns deliver more leads to the website, but sales have not kept pace.
  
  Turn your website into a successful sales conversion machine with InstantInvite. Automatically identify browsers with the greatest potential to buy, based on which pages they have visited, how long they remained on a page, where they came from, which keyword they used to find you, which items they have in their shopping cart, and whether they have previously purchased from your site. Shoppers receive customized chat invitations based on rules that can be adjusted easily in real-time (without changing code on your website). Your agents are automatically connected to these customers to offer assistance, incentives, and suggest related items to up-sell.
  
  
• Reduce Website Abandonment and Save Sales
  Your customers fill their shopping carts with products or partially complete the registration process, but then leave the website.
  
  Ensure they're getting the help they need to complete their purchase or fill-out your sequenced forms. InstantInvite can be used to detect when websites are abandoned and immediately offer a confirmation and chat invitation to customers before they leave. Agents can use customer details, incident histories, and co-browse to help customers find what they're looking for and complete your forms.
  
  
• Eliminate Hassles Associated with Per-Seat Pricing Contracts
  Your business has seasonal peaks, and money is wasted on unused seats during slower periods.
  
  InstantService's affordable pricing structure is based on usage, not seats.
  Whether you have 5 agents logged-in or 500, your business is only billed for the number of chat and mail transactions handled, with significant discounts applied as volume increases. A transaction is defined as one chat session (regardless of the length or number of escalations) or three sent mail messages (InstantService does not charge for mail messages you receive).
  
  
• Meaningful Reports, Easy Integration
  Your agents don't have the information they need to effectively respond to customers. Managers don't have the right data to analyze performance.
  
  InstantService records and makes readily available transcripts of every chat and mail session, including customer details, comments, categorization and incident history. InstantService can easily integrate to include or deliver data to any sales management or CRM application. Managers can monitor live agents and use our web analytics package to track online behavior, measure conversion ratios from chat, and determine ROI from online marketing.
  

"Poor service induced 69 percent of online purchasers to shift to alternative providers. Conversely, 65 percent of users increased spending based on favorable company interactions."

"The High Cost of Low Service Levels in an Online Contact Center" Socratic Technologies, February 7, 2000